Return Policy

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Cancellations and Returns Policy

If you wish to return your purchase or to report a discrepancy please contact our customer service department at: 800-690-5469.  All returns must have prior return authorization and be received within 45 days from ship date.

We allow you 45 days to return a product that you are not satisfied with, whether it is defective or not. Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice, as well as a return authorization number.

Returns without a return authorization number will not be accepted. To obtain authorization please call: 800-690-5469.

We suggest that you send us the product by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should your goods be lost or damaged in shipment. Cost of return shipping remains the customer’s responsibility except in case of a defective product.

Your present right to return only applies to products that are returned in their original, complete working condition (including original packaging, accessories, documentation etc.). For any questions or clarifications regarding your warranty or return, call us at 800-690-5469 Monday-Friday 9:00a.m.-8:30p.m. EST.